Andrews Removals & Storage

My wife and I needed a courier to take a large package of groceries to a friend in France, which I could not risk being sent through a huge Corporate organisation such as DHL or UPS. I needed careful handling and therefore paid appropriately.

Ever since accepting the quote, there has been a catalogue of lies and deception about the progress of the package, with false ETAs and untrue statements about the stages of the route.

I was led to believe I was getting what I had paid for: Andrews' own drivers taking my package under care to its destination. I kept in touch with my contact through the whole process, constantly being assured that it would arrive soon and that he was simply relaying back to me what his driver was telling him.

Sadly, the whole thing was just a charade, as the Company used UPS Saver to send my package and it arrived days later than promised, in a battered condition, with much of the contents damaged, with badly dented tins, burst packets and crushed biscuits. We had carefully packaged everything to allow for knocks, but certainly not for being thrown around the way UPS does, as we thought it was being personally delivered.

I could have used UPS myself, at enormously reduced cost, where I would obviously have re-enforced and padded the package to cope with UPS handling. Instead, I was conned into paying a premium for personal service that was simply handed over to be transported cheaply.

So, if you are thinking of giving your precious items for this Company to deliver, be aware that they may not be the ones who deliver it and could put your items at risk.

Move size: Partial Move Service cost: £161